bazi9 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") explains how bazi9 ("bazi9", "we", "us", "our") collects, uses, stores, shares, and protects personal data belonging to individuals ("you", "Player", "User") who access the bazi9 website, create a player account, make use of the sports betting or casino services, or otherwise interact with the bazi9 platform.

bazi9 operates as Bangladesh's premier online sports betting and casino destination, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. As a platform that processes financial transactions and holds sensitive personal account information, bazi9 takes its data protection responsibilities with the utmost seriousness.

This Policy applies to all personal data processed in connection with your use of the bazi9 platform, including data collected through our website, customer support channels, and payment processing systems. It should be read alongside our Terms & Conditions, which form part of the overall agreement between you and bazi9.

bazi9 is committed to processing your personal data lawfully, fairly, and transparently. We will never use your data in a way that is incompatible with the purposes described in this Policy without first seeking your consent.

2 Data We Collect

bazi9 collects personal data across several categories, depending on how you interact with the platform. The following table summarises the categories of data we collect and why each category is necessary:

bazi9 does not collect special category personal data (such as biometric data, health data, or political opinions) unless this is explicitly required for responsible gaming assessments, in which case your express consent will be obtained beforehand.

3 How We Collect Your Data

bazi9 collects personal data through the following channels and methods:

• Directly from you: When you complete the account registration form, submit identity verification documents, contact our support team, make a deposit or withdrawal request, or respond to promotional surveys.
• Automatically during platform use: Technical and usage data is collected automatically when you browse or use the bazi9 platform, using cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• From payment processors: When you initiate a transaction via bKash, Nagad, Rocket, Upay, or bank transfer, transaction metadata is received from the relevant payment provider to confirm payment status and prevent fraud.
• From identity verification services: Where bazi9 uses third-party identity verification providers to validate your age (21+), name, or document authenticity, these providers may share the outcome of their checks with bazi9.
• From game providers: Our third-party game providers (such as Evolution Gaming, Pragmatic Play, Spribe, NetEnt, and Ezugi) may share session data and game outcome logs with bazi9 for accounting, dispute resolution, and responsible gaming monitoring purposes.

4 Legal Basis for Processing

bazi9 processes your personal data only where there is a valid legal basis for doing so. The legal bases we rely upon are as follows:

• Performance of a contract: The majority of personal data processing by bazi9 is necessary to perform the contract between you and bazi9 as set out in the Terms & Conditions. This includes processing your account data, verifying your identity, processing deposits and withdrawals, settling bets, and managing your account.
• Compliance with legal obligations: bazi9 processes certain personal data because it is required to do so under applicable law. This includes Know Your Customer (KYC) and anti-money-laundering (AML) obligations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: bazi9 processes technical data, usage data, and security-related data on the basis of its legitimate interests in preventing fraud, securing the platform, improving the service, and detecting prohibited conduct. We ensure that this processing does not override your fundamental privacy rights.
• Consent: Where bazi9 wishes to process your data for a purpose that is not strictly necessary (for example, to send you personalised promotional communications about new games or seasonal offers), we will ask for your explicit consent. You may withdraw this consent at any time by contacting [email protected].

5 How We Use Your Data

bazi9 uses personal data for the following specific purposes:

• Account creation and management: To create, verify, and maintain your bazi9 player account, including processing your registration, verifying your age as 21 or above, and managing your account preferences and settings.
• Payment processing: To process deposits in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and banking channels, and to process withdrawal requests accurately and securely to your designated payment method.
• Identity verification (KYC): To verify your identity in accordance with our Know Your Customer obligations, including confirming your full legal name, date of birth, and address where required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and any other form of prohibited conduct on the platform.
• Responsible gaming: To monitor your betting and gaming behaviour for indicators of problem gambling, to apply the deposit limits, cool-off periods, and self-exclusion measures you have requested, and to proactively reach out where patterns of concern are identified.
• Customer support: To respond to your support enquiries, process complaints, investigate disputes, and provide assistance in connection with your account.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall quality and performance of the bazi9 platform, including its betting markets, casino lobby, and payment infrastructure.
• Marketing communications (consent-based): To send you information about relevant promotions, seasonal offers (such as Eid, Pohela Boishakh, and BPL season specials), and new game launches — only where you have given your explicit consent to receive such communications.

bazi9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing an alternative legal basis for the new processing.

6 Data Sharing & Disclosure

bazi9 does not sell your personal data. We share your data only with the categories of third parties described below, and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Visa/Mastercard, for the purpose of processing your financial transactions. These providers receive only the data required to authorise and complete the relevant transaction.
• Game providers: Evolution Gaming, Ezugi, Pragmatic Play, Pragmatic Play Live, NetEnt, Play'n GO, Microgaming, Spribe, and other licensed studio partners, to deliver game content, settle game outcomes, and resolve disputes arising from gaming sessions.
• Identity verification providers: Third-party KYC and age verification specialists who assist bazi9 in confirming the identity and eligibility of registered players. These providers operate under strict data processing agreements with bazi9.
• IT and platform infrastructure providers: Cloud hosting, content delivery, cybersecurity, and analytics service providers who support the technical operation of the bazi9 platform. All such providers are engaged under data processing agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory authorities: Where bazi9 is required by law, court order, or regulatory direction to disclose personal data to law enforcement, financial intelligence units, or other competent authorities, it will do so. bazi9 will notify affected players of such disclosures where it is legally permitted to do so.
• Fraud and AML prevention networks: Where necessary to prevent financial crime, bazi9 may share data with industry-wide fraud prevention databases or anti-money-laundering reporting bodies.

7 Cookies & Tracking Technologies

bazi9 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the bazi9 website. The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the bazi9 platform to function. They maintain your login session, preserve your account preferences, and enable secure payment flows. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the bazi9 website — for example, which pages are visited most frequently, how long sessions last, and where users navigate after viewing a particular page. This data helps bazi9 improve the platform experience.
• Functionality cookies: These cookies remember your preferences, such as your preferred payment method or game lobby view, so that the platform can deliver a more personalised experience during your sessions.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login attempts, detecting automated bot traffic, and preventing cross-site request forgery attacks.

Most web browsers allow you to control or disable cookies through their settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the bazi9 platform. For guidance on managing cookies, consult your browser's help documentation.

8 Data Security

bazi9 implements a multi-layered security framework to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our key security measures include:

• SSL/TLS encryption: All data in transit between your browser and the bazi9 platform is protected using industry-standard SSL/TLS encryption. You can verify this by the padlock icon displayed in your browser's address bar.
• Password hashing: Account passwords are never stored in plain text. bazi9 uses strong one-way cryptographic hashing algorithms, meaning that even bazi9 personnel cannot view your password.
• Access controls: Access to personal data within bazi9's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their job functions.
• Intrusion detection and monitoring: bazi9 operates continuous monitoring systems that detect and alert on suspicious access attempts, unusual data export activity, and other indicators of compromise.
• Regular security assessments: bazi9 conducts periodic reviews of its security infrastructure, including vulnerability assessments, to identify and remediate potential weaknesses before they can be exploited.
• Staff training: All bazi9 employees who handle personal data receive regular training on data protection obligations and information security best practices.

9 Data Retention

bazi9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained for analytical purposes indefinitely.

10 Your Rights

As a data subject, you hold the following rights in relation to the personal data that bazi9 holds about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request":

• Right of access: You have the right to request a copy of all personal data that bazi9 holds about you, together with information about how that data is used and with whom it is shared.
• Right to rectification: If any personal data bazi9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure ("right to be forgotten"): You may request that bazi9 delete your personal data. This right is not absolute — bazi9 may be required to retain certain data to comply with legal obligations, resolve disputes, or prevent fraud. Where a deletion request is received, bazi9 will delete all data that it is not legally required to retain.
• Right to restrict processing: You may request that bazi9 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to a particular use.
• Right to object: Where bazi9 processes your personal data on the basis of legitimate interests, you have the right to object to that processing. bazi9 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where bazi9 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to data portability: Where processing is carried out by automated means on the basis of contract or consent, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

bazi9 aims to respond to all data rights requests within 30 days of receipt. Complex requests may require an extension of up to a further 30 days, in which case you will be notified of the extension and the reason for it. There is no charge for exercising your rights in most circumstances.

11 Children & Minors

The bazi9 platform is strictly for adults aged 21 years or older. bazi9 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21.

During registration, bazi9 requires all applicants to confirm that they are at least 21 years of age. bazi9 reserves the right to request documentary proof of age at any time and to suspend any account where the age of the account holder cannot be confirmed.

If you believe that bazi9 holds personal data belonging to a person under the age of 21, please contact us immediately at [email protected]. Upon receiving such a notification, bazi9 will investigate promptly and, if the concern is confirmed, will delete the relevant personal data and close the associated account without delay.

12 Third-Party Links

The bazi9 platform does not include links to third-party external websites as a matter of policy. All navigation within the bazi9 platform remains within the bazi9.io domain. bazi9 does not endorse and is not responsible for the privacy practices of any third-party platform or service.

Game content delivered by third-party providers (Evolution Gaming, Pragmatic Play, Spribe, etc.) is embedded within the bazi9 platform under licence. While the game software is provided by third parties, all data flows associated with your use of those games pass through bazi9's controlled infrastructure and are governed by this Privacy Policy and the applicable data processing agreements with those providers.

13 Changes to This Privacy Policy

bazi9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in the platform, applicable law, or our data processing practices. Material changes — those that significantly affect how we use your personal data or your rights as a data subject — will be communicated to registered players via email prior to taking effect.

Minor updates (such as clarifications of existing practices, typographical corrections, or the addition of new data processor names) may be made without prior notice. The effective date and version number at the top of this Policy will be updated whenever a change is made.

Your continued use of the bazi9 platform after the publication of a revised Privacy Policy constitutes your acknowledgement of the updated version. If you do not accept the changes, please discontinue use of the platform and contact us to close your account.

14 Contact & Data Requests

For all privacy-related enquiries, data rights requests, or concerns about how bazi9 handles your personal data, please contact the bazi9 data support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request"
• Subject Line for Privacy Concerns: "Privacy Concern"
• Response Time: bazi9 aims to acknowledge all privacy-related contacts within 2 business days and to resolve them fully within 30 days.
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

bazi9 takes every privacy enquiry seriously. Whether you are requesting a copy of your data, raising a concern about how your information has been used, or asking for your data to be deleted, our support team is trained to handle your request with care, confidentiality, and professionalism.